As a homeowner, you should monitor your solar production to be sure it’s being accurately reported.
Most systems have a DAS, Data Acquisition System, that automatically collects and reports the amount of electricity generated by a solar PV system. If you suspect an issue with the production being reported you should contact your installer as soon as possible. They can assist in troubleshooting to identify the problem.
Please note that failure to report the production within the state’s deadlines can jeopardize and sometimes forfeit your REC / SREC incentive payouts. It is the homeowners responsibility to assure that does not happen.
SunDial cannot make incentive payouts for energy that was not properly reported.
Some homeowners have opted to manually report their production. SunDial can assist in switching you to manually reporting should you decide to, just email us at dialthesunllc@gmail.com. Please be sure to include that you give us permission to submit the change request on your behalf and the reasoning for the switch.
When you opt to manually report, please note that your system’s energy production must be submitted every month within the required 10-day reporting time frame window. Any specific questions regarding reporting should be emailed directly to PTS at pts@masscec.com. Here is a link to their website with more information: How do I manually report production?
The MA RPS Class 1 Program does not allow manual reporting. However, clients who were already manually reporting in PTS under the prior SREC program and then transitioned to the MA RPS Class 1 Program can continue to manually report their production in PTS.